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Client Onboarding Specialist

AI Acquisition Employer Mid Customer Support

The Client Onboarding Specialist manages the initial 30-90 days of the customer journey, ensuring smooth kickoff, activation, and renewal. This hands-on, remote role requires 2-4 years of client-facing experience in sales, customer success, or onboarding.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

South Africa (remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-11. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 364 words

THE ROLE

You are the bridge between a customer signing and a customer succeeding.

This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.

If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.

THE COMPANY

A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend.

This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.

What You Actually Do

Own the customer journey from "paid" to "completing and renewing"

Run structured kickoff calls and keep customers moving through milestones

Spot early churn signals and execute saves before they escalate

Bridge what Sales promised to what delivery can actually deliver

Work within playbooks and flag what needs improving

Manage a small number of concurrent accounts with consistency and care

Communicate proactively — no customer should wonder what's happening next

You Will Probably Not Fit If

You need a slow ramp and lots of hand-holding before taking ownership

You measure success by tasks completed rather than outcomes delivered

You struggle to hold a direct, confident conversation with a frustrated client

You wait for direction rather than acting on what's in front of you

What You Bring

2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership

Strong verbal communication — polished, warm, and direct on camera

Comfortable working async with a US/UK client base

Organised enough to manage multiple accounts without dropping anything

Coachable, hungry, and genuinely motivated by client outcomes

Benefits

Independent Contractor Agreement

$5K/month + a $1K bonus opportunity (USD)

Fully remote

Direct line to senior onboarding leadership

Growth track into broader CS or ops roles as the product line scales

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