Client Operations Lead - Direct Hire

U.S.-Based Talent & Staffing Startup | Remote | Full-Time

Hours

Full-time, Monday–Friday

Time Zone

U.S. Central Time (CST) or significant overlap

Terms

Independent Contractor

Compensation

Competitive, based on experience

ABOUT US

Anavah Talent is a U.S.-based recruiting and staffing firm helping growing companies build high-performing remote teams across the Philippines, Latin America, and South Africa.

We're looking for a

Client Operations Lead to own the client experience and keep hiring engagements moving from kickoff through successful placement.

This is a high-ownership role combining

client success, project management, recruitment delivery, and operations . You'll work closely with leadership and our recruiting team while helping build the systems and processes that allow us to scale.

ABOUT YOU

You're a strong relationship builder and organized operator who enjoys keeping complex projects on track.

You

Build client trust through proactive communication and follow-through

Manage multiple projects and deadlines without losing attention to detail

Solve problems before they become escalations

Coordinate effectively across teams without direct authority

Enjoy improving processes and building systems

Communicate exceptionally well in written and spoken English

Thrive in fast-moving, remote startup environments

TYPICAL DAY

You'll lead client kickoffs, monitor hiring pipelines, coordinate with recruiters, facilitate interview scheduling and feedback, follow up on outstanding actions, and provide proactive client updates.

You'll also improve delivery workflows, build SOPs, maintain dashboards, and identify opportunities to reduce manual work through better processes and automation.

RESPONSIBILITIES

Client Success & Recruitment Delivery

Own day-to-day client relationships throughout active searches

Lead client kickoffs and establish communication cadence and expectations

Coordinate with recruiters to keep searches moving

Monitor pipelines, interviews, feedback, offers, and onboarding

Identify bottlenecks and escalate risks proactively

Keep clients informed of progress, challenges, and next steps

Operations & Process Improvement

Improve client onboarding and recruitment delivery workflows

Create and maintain SOPs and documentation

Track delivery KPIs and maintain reporting dashboards

Identify opportunities for automation and efficiency

Maintain accurate information across systems such as Monday.com and Workable

WHAT SUCCESS LOOKS LIKE

Within your first 90 days, you'll be expected to

Independently manage client communication

Keep active hiring projects organized and moving

Build strong relationships with clients and internal teams

Proactively identify and resolve delivery bottlenecks

Become proficient in Anavah's systems and recruitment process

Implement meaningful improvements to our client delivery workflows

If you enjoy building relationships, solving operational problems, and creating structure in a fast-growing company, we'd love to meet you.

Recruitment Process

Application → Anavah Talent Interview → Founder Interview → Take-Home Assessment → References & Background Check → Contractor Agreement → Start ASAP

4+ years in Client Success, Account Management, Project Management, Recruitment Operations, or a similar role

Experience managing multiple clients or complex projects simultaneously

Experience supporting

U.S.-based clients or companies

Exceptional written and verbal English communication

Strong project management and stakeholder management skills

Proven ability to work cross-functionally without direct authority

Highly organized, proactive, and comfortable working independently

Bachelor's degree or equivalent professional experience

Preferred Requirements

Recruiting, staffing, executive search, or HR services experience

Startup or professional services experience

Experience with Workable, Monday.com, HubSpot, Salesforce, or similar platforms

Experience creating SOPs, dashboards, or operational workflows

Familiarity with AI and workflow automation tools

At Anavah Talent, we’re all about helping you find your God-given space at a U.S. Company. And, we know work is more than just a paycheck, which is why we support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Anavah Talent Community!

Competitive Compensation

• We recognize your skills and experience with a great compensation package.

Regular Payday in USD

• Twice per month, we send USD right to your bank account.

Work Remotely, Forever

• Save on the commute and work from home, wherever that is in the world.

Milestone Gifts & Birthday Treats

• We celebrate your achievements and make your special day even better!

Exciting Team Experiences

• Think team offsites, meetups, virtual town halls, and even international paid travel.

Stay Connected

• Be part of a supportive network where you can learn, grow, and connect with amazing people.

Global Networking

• Work with top international teams across 12 countries around the world.

Mentorship, Advocacy and Support

• We stay in the room and advocate for you every step of the way.

Promotions and Increases

• Perform and earn more with raises, promotions, and scope-increases.