Client Project Manager / Refurbishment & Maintenance

JOB TITLE

:  Client Project Manager

LOCATION

: Remote, must have a work station equiped with 2 screens

TERMS

: Full-time, Permanent

SALARY

: R26,000 - 34,000 per month

HOURS

Monday – Friday, 8:00am – 5:30pm (UK Hours)

WHY JOIN OPTIMAL?

Optimal Maintenance & Construction is a high-growth property maintenance and refurbishment company, delivering responsive and planned works to a range of clients including estate agents, housing associations, and private landlords. Our mission is to simplify property maintenance by combining operational excellence with first-class customer service.

We are a results-focused business, driven by excellence, innovation, and growth. If you are a motivated, commercially minded individual who thrives in a fast-paced, target-driven environment then this is the place for you. We want high performers who want to be part of something big. If you thrive on ownership, speed, and results— we want to hear from you!

THE ROLE

:

The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment.

This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.

KEY RESPONSIBILITIES

Client Acquisition & Growth

Identify and win new clients through outbound engagement, referrals, and networking

Convert inbound leads into retained accounts with ongoing project pipelines

Build and maintain strong relationships to increase repeat business

Track and report on client revenue performance

Quoting & Estimating

Attend site visits or coordinate engineer attendance for quote scoping

Write and issue clear, itemised, step-by-step quotes using CRM system

Liaise with suppliers and subcontractors to ensure cost competitiveness

Follow up on outstanding quotes to improve conversion rates

Job Booking & Delivery

Schedule jobs in the CRM ensuring correct trade, geography, and availability

Issue clear work orders to engineers or supply chain with all necessary info

Coordinate materials, access arrangements, and client communications

Monitor progress, track status, and ensure jobs are completed to a high standard

Project Oversight & Client Reporting

Act as single point of contact for the client throughout the job lifecycle

Conduct quality checks (photos, feedback, completion verification)

Resolve issues proactively and escalate where necessary

Provide job summaries and updates to clients as required

Invoicing & Payment Collection

Ensure jobs are invoiced within 24 hours of completion

Chase client payments and resolve billing queries

Track project profitability and payment cycles

Performance Management

Hit weekly and monthly KPIsrevenue, jobs booked, quote turnaround, and collections

Participate in daily stand-ups and report performance metrics

Continuously seek ways to improve speed, accuracy, and customer experience

*** Please note that this list of tasks and responsibilities is not exhaustive, the post holder may undertake other duties as required. ***

WHAT WE ARE LOOKING FOR

Experience in Construction & Refurbishment: Background in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar.

Industry Knowledge: Strong understanding of how building services operate—from quoting to project delivery—and a clear grasp of trade workflows and client expectations.

Commercially Driven: Confident managing project costs, quoting for works, and driving revenue through proactive client management.

Excellent Communicator: Able to communicate clearly and professionally with clients, suppliers, subcontractors, and internal teams—both in writing and over the phone.

Highly Organised: Skilled at juggling multiple projects, quotes, and job schedules with accuracy and attention to detail.

Tech-Savvy: Comfortable using CRM systems, scheduling platforms, and Microsoft 365 to track and manage your workflow.

Calm Under Pressure: Able to prioritise effectively and keep things moving even when deadlines are tight or issues arise.

Ownership Mentality: A proactive self-starter who takes full responsibility for outcomes and looks for ways to improve processes and performance.

ABOUT US

Optimal Maintenance & Construction is part of the Optimal Group, a fast-growing, multi-division property solutions company offering end-to-end services across the UK and the Middle East. We specialise in property maintenance, refurbishment, and construction for residential and commercial clients.

Our culture is built on performance, accountability, and results, underpinned by values of: Teamwork – Respect – Trust – Innovation – Expertise – Performance

HOW TO APPLY

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Ready to join a company where your performance drives your success? Apply today by submitting your CV and a cover letter outlining why you’re the right fit for this role.