← Hire Hangar

Customer Support Specialist – AI Assisted

Hire Hangar Agency Mid Customer Support

Customer Support Specialist role at Hire Hangar, remote, working EST hours, using AI-assisted tools to support customers via email, chat, and ticketing systems. Requires prior remote work experience with US/UK companies.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

South Africa (Remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 300 words

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

JOB TITLECUSTOMER SUPPORT SPECIALIST – AI ASSISTED

LocationRemote

Time ZoneEST (Working Hours: 8:00 AM – 4:00 PM EST)

ROLE OVERVIEW

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

KEY RESPONSIBILITIES

  • Provide timely and professional customer support via email, chat, and ticketing systems
  • Use AI-assisted tools to draft, summarize, and optimize customer responses
  • Resolve order, product, and account-related inquiries efficiently
  • Escalate complex issues and collaborate with internal teams as needed
  • Maintain accurate support records and ticket documentation
  • Follow support workflows, SLAs, and quality standards
  • Contribute to improving AI prompts, macros, and support processes

REQUIRED QUALIFICATIONS

  • Hands-on experience in customer support or customer service roles
  • Experience using AI tools to assist with customer communication or workflow efficiency
  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
  • Strong written communication skills and attention to detail
  • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

PREFERRED QUALIFICATIONS

  • Experience supporting e-commerce or digital-first businesses
  • Familiarity with ticketing systems and support KPIs
  • Experience contributing to knowledge bases or help centers

TOOLS & TECHNOLOGY

  • Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
  • AI Tools: ChatGPT, AI-powered macros, or similar
  • Collaboration: Slack, Zoom, Google Workspace

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