(fluent English) Customer Support Consultant, hospitality (remote, global)
SupportYourApp is seeking a remote Customer Support Consultant with experience in hospitality or travel to deliver multi-channel customer service in English. The role involves managing client relationships and communicating with technical teams while working flexibly on a contract basis.
Can a South African apply?
The employer’s own job board lists this role’s eligible location as:
Cape Town, South Africa (remote)
Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-17. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Compensation in USD
No figure we could read as a number, so it is quoted as written.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 474 words
Who are we?
SupportYourApp
is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a
Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do
Deliver outstanding customer support via phone calls, chats, and emails;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists;
What you need to succeed in this role
Excellent English skills (C1 for both spoken and written) ;
At least 6 months of experience in a customer support role ;
Experienced with Zendesk or highly experienced with another CRM ;
Strong analytical thinking and research skills;
Experience in travel industry;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
Will be a great plus
Experience in hospitality
;
Benefits
Flexible schedule
Opportunity to cooperate fully remotely ;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements;
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on
, Instagram , and LinkedIn .
So if you're a proactive
Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role?
Refer them
and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp
Candidate Privacy Notice
.
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