Healthcare Operations Specialist

Job Title

Healthcare Operations Specialist

Location

South Africa

Job Type

Full-Time, Remote

Working Hours

US Hours (9am-5pm EST)

Salary

South African Rand (ZAR)

Position Overview

We are seeking a highly organized, detail-oriented, and adaptable ABA Operations Specialist to join a growing ABA (Applied Behavior Analysis) organization. This is a dynamic operational role designed for individuals who thrive in fast-paced healthcare environments and enjoy supporting multiple business functions.

Rather than hiring for a single department, we are looking for strong operational professionals with transferable skills across various administrative areas. Successful candidates will be placed into the function that best aligns with their experience, strengths, and the organization's needs.

If you have a background in healthcare administration, medical billing, intake coordination, insurance authorizations, compliance, quality assurance, or office operations, we'd love to hear from you.

Key Responsibilities

Depending on your experience and final placement, responsibilities may include:

Managing patient intake and onboarding processes

Coordinating insurance verifications and authorizations

Supporting medical billing and claims administration

Maintaining accurate client documentation and electronic records

Ensuring compliance with company policies, payer requirements, and regulatory standards

Performing quality assurance reviews and auditing documentation

Scheduling appointments and coordinating clinician calendars

Providing administrative support to clinical and operational teams

Communicating professionally with families, providers, and insurance companies

Maintaining confidentiality and HIPAA compliance

Identifying process improvements and supporting operational efficiencies

Assisting across multiple departments as business needs evolve

Assist with patient, provider, and referral coordination.

Maintaining accurate records and documentation.

Monitor workflows and follow up on outstanding tasks.

Assist with reporting, data entry, and process improvements.

Previous experience in healthcare administration, ABA administration, medical administration, or a similar operational environment is an advantage

2+ years of administrative or operations experience, preferably in healthcare.

Experience in one or more of the following

Intake Coordination

Medical Billing

Insurance Authorizations

Quality Assurance

Compliance

Office or Practice Administration

Client Services or Patient Coordination

Strong administrative and organizational skills

Excellent attention to detail and accuracy

Ability to prioritize multiple tasks and work independently

Excellent written and verbal English communication skills.

Proficiency with Microsoft Office and web-based systems

Experience working with electronic medical records (EMR) or healthcare software is advantageous

Experience within the ABA or behavioural healthcare industry is highly desirable

Strong understanding of healthcare terminology and workflows.

Highly organized with strong attention to detail.

Proficient in Microsoft Office (Excel, Word, Outlook) and Google Workspace.

Ideal Candidate

We're looking for someone who is

Highly organized and process-driven

Adaptable and comfortable wearing multiple hats

A proactive problem solver

Able to learn new systems and processes quickly

Customer-focused with excellent interpersonal skills

Calm under pressure and able to manage changing priorities

Passionate about supporting clinical teams and delivering an exceptional client experience

Why Join Us?

This role offers the opportunity to become part of a growing ABA organization where operational excellence is highly valued. You'll have the chance to develop your skills across multiple functions, work alongside experienced professionals, and contribute to improving the lives of children and families through exceptional operational support.

Please note

This is a multi-function operational position. Your final area of responsibility will be determined based on your experience, strengths, and business requirements, allowing us to match you to the role where you can make the greatest impact.

Comfortable working U.S. hours

Remote work from home

Fraud Disclaimer

ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.