Intake Specialist

Job Title

Intake Specialist

Location

South Africa

Job Type

Full-Time, Remote

Working Hours

US Hours (9am-5pm EST)

Salary

South African Rand (ZAR)

We are looking for a

compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States.

As the

first point of contact for parents seeking autism-related services for their children , you will play an important role in creating a positive and supportive experience for families from their very first interaction.

Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner .

Respond promptly and professionally to new enquiries from prospective families.

Speak with parents who are seeking ABA services for their children.

Provide a compassionate, patient, and reassuring first point of contact.

Gather and accurately record all relevant intake and family information.

Explain the intake process clearly and professionally.

Follow up consistently with prospective families.

Maintain regular communication throughout the intake process.

Identify suitable enquiries and help move them through the appropriate intake stages.

Maintain accurate and up-to-date records in the relevant systems.

Ensure information is captured accurately and handled professionally.

Balance responsiveness and efficiency with sensitivity to each family's individual circumstances.

Communicate professionally with internal teams regarding prospective families and intake status.

Ensure prospective families receive timely updates and clear next steps.

Previous experience in

customer service, client care, intake coordination, or another customer-facing role .

Excellent verbal and written communication skills in

English

.

Clear, professional and easily understandable speaking style.

Comfortable communicating with

American clients and families .

Compassionate, patient, and emotionally mature approach.

Ability to handle sensitive or emotional conversations with care and professionalism.

Strong organisational skills and attention to detail.

Reliable and consistent with follow-ups.

Ability to build trust and rapport without making families feel rushed or pressured.

Comfortable working independently in a remote environment.

Ability to manage multiple enquiries while maintaining a high standard of service.

Preferred Experience

Experience in one or more of the following would be advantageous:

Healthcare administration

Patient coordination

Medical intake

Behavioural health intake

ABA or autism services

Social work or community services

Customer service or client care

Lead management

Healthcare-related customer or client coordination

Comfortable working U.S. hours

Remote work from home

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