Medical Customer Support & Administrative Assistant
A medical customer support and administrative assistant is needed to manage communications and scheduling for a healthcare AI startup. The role requires medical terminology knowledge and experience in healthcare administration.
Can a South African apply?
The employer’s own job board lists this role’s eligible location as:
Philippines, South Africa (Remote)
Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 239 words
About the Role
We are looking for a proactive and detail-oriented Medical Customer Support & Administrative Assistant to join an innovative healthcare AI startup. Working closely with the Head of Product, you’ll play an important role in managing customer communication, supporting day-to-day administrative tasks, and helping ensure hospitals, clinics, physicians, nurses, and other healthcare professionals receive a fast and professional response when they need assistance. This is an excellent opportunity for someone with medical terminology training or healthcare administration experience who is also comfortable working with technology and enjoys being part of a dynamic startup environment.
Key Responsibilities
● Manage day-to-day customer support communication primarily via email ● Respond to customer questions, requests, and product-related issues in a timely and professional manner ● Communicate with healthcare professionals, including nurses, physicians, and clinical teams ● Use your understanding of medical terminology to accurately understand and respond to customer needs ● Escalate more complex product or technical issues to the appropriate team members ● Manage and coordinate scheduling and appointments ● Support the Head of Product by taking ownership of customer-facing administrative and communication tasks ● Maintain organised records and documentation ● Assist with general administrative tasks as required ● Work collaboratively with the wider team through tools such as Slack and Notion ● Help provide a positive and professional customer experience across every interaction
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
More from Assist World
SA Remote Jobs is a directory, not the employer, and never charges you. Report this role as expired.