Director of Case Management
ReWorks is seeking a full-time, remote Director of Case Management based in South Africa to lead a large team of Case Managers and Client Success Coordinators working US hours.
Can a South African apply?
This posting names South Africa itself. Here is the line, exactly as it appears on the employer’s own page:
Location: South Africa
Quoted from the posting when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 425 words
Job Title
Director of Case Management
Location
South Africa
Job Type
Full-Time, Remote
Working Hours
US Hours (9am-5pm EST)
Salary
R45 000 - R 60 000
We are looking for an experienced and highly capable Director of Case Management to lead and manage a large team of Case Managers / Client Success Coordinators.
This is a
hands-on leadership role responsible for driving team performance while ensuring a consistently high standard of service to clients, families, and therapists.
The successful candidate will be a strong people manager who can lead a sizeable team, manage performance and KPIs, coach and develop employees, handle complex client escalations, and ensure effective coordination across operational teams.
Lead and manage a
large team of Case Managers / Client Success Coordinators .
Set clear performance expectations and ensure team members consistently meet service standards.
Monitor and manage
team KPIs, productivity, quality, and performance metrics .
Conduct regular coaching, performance discussions, and development sessions.
Provide ongoing guidance, support, and accountability to team members.
Identify performance gaps and implement appropriate improvement plans.
Manage complex and sensitive
client, family, and therapist escalations .
Handle difficult conversations professionally, calmly, and empathetically.
Ensure client concerns are resolved efficiently and appropriately.
Maintain a high standard of client service and overall customer experience.
Monitor case management and client success processes to ensure consistency and efficiency.
Collaborate with other operational teams to resolve issues and improve service delivery.
Identify process gaps and opportunities for continuous improvement.
Ensure accurate communication and follow-through across the team.
Provide management with regular updates on team performance, challenges, trends, and opportunities.
Take ownership of operational issues and ensure appropriate resolution.
Support a positive, accountable, and high-performing team culture.
Minimum 5 years of relevant professional experience in one or more of the following:
Case Management
Client Success
Healthcare Coordination
Customer Service
Client Services
Healthcare Administration
A related environment
Strong people-management experience leading a large team is essential.
Proven experience managing
team performance, KPIs, coaching, development, and accountability .
Demonstrated experience managing complex escalations and difficult conversations.
Strong client-service orientation with excellent interpersonal skills.
Ability to communicate professionally, clearly, and empathetically.
Strong organisational and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable making decisions and taking ownership of issues.
Ability to work independently while collaborating effectively with other operational teams.
Comfortable working U.S. hours
Remote work from home
Fraud Disclaimer
ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
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