Veterinary Care Coordinator (Remote - U.S. Hours)
Mascotte is seeking a remote Veterinary Care Coordinator based in South Africa to handle client communications, scheduling, and care navigation for U.S. veterinary clinics during U.S. business hours.
Can a South African apply?
This posting names South Africa itself. Here is the line, exactly as it appears on the employer’s own page:
Location: Remote — work from anywhere in South Africa
Quoted from the posting when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 468 words
Location
Remote — work from anywhere in South Africa
Hours
3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours) — your mornings and early afternoons are completely free. No weekends.
The Role
You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.
What You'll Be Doing
Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
Appointment Scheduling: Book, reschedule, and confirm visits.
Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
Records: Keep medical records, notes, and workflows tight and up to date.
Why Mascotte
Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.
Who We're Looking For
Veterinary experience: At least 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history.
Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
Spoken English: You'll be on live calls with American pet owners all day. Fluent, professional English is essential — and we assess it based on evidence, not self-rating, including prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers.
Tech-comfortable: Hands-on with veterinary practice management software — you can name the systems you've used and describe your day-to-day work in them. Experience with VoIP tools is a plus.
Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving.
Remote-ready: You can describe a specific remote-work setup: fibre or fixed internet of at least 25 Mbps, backup power that lets you work through load shedding (inverter, UPS, or generator), and a quiet dedicated space for taking calls.
Fixed-shift availability: You can work the fixed shift you're assigned — either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday — on a permanent, long-term basis. We assess this based on the evidence in your CV, including your current commitments and any prior sustained evening or night shift work.
15 days off per calendar year
Off on 7 American public holidays
1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
No commute, no weekend-work, no overtime, no rotating shifts
13th month of paycheck as a performance bonus every 12 months
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