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Booking & Admin Agent

Somewhere Agency Admin & Virtual Assistance

The Booking & Admin Agent will handle high-volume inbound calls and emails for course bookings, schedule appointments, and provide customer support. This is a full-time, remote independent contractor position prioritizing candidates in South Africa.

Can a South African apply?

This posting names South Africa itself. Here is the line, exactly as it appears on the employer’s own page:

Priority Location : South Africa

Quoted from the posting when we last checked it on 2026-09-15. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

As advertised
$1 200 – 2 000/mo

The posting states it as: “The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.”

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 371 words

______________________________________________________________________

Role :  Booking & Admin Agent

Priority LocationSouth Africa

Working Hours7:30am - 5pm (Mon - Fri) MT (UTC-7), with 2–4 hours of additional after-hours support

Salary Range : $1,200 - $2,000 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contractIndependent Contractor

Type of jobRemote

About the Company

Our client is a well-established, in-person safety training and certification provider based in Canada, recently acquired and currently undergoing operational scaling. With over 50,000 individuals trained annually across 4 facilities in Alberta, Canada, they serve a primarily B2B client base, many of whom book last-minute, high-volume group sessions.

Mission & Impact

This role is vital to ensuring smooth and efficient scheduling and delivering fast, accurate service for high-demand industrial training programs. As a booking and administrative agent team member, you are the backbone of the booking process, playing a pivotal role in scaling up the team's operational capabilities.

Key Responsibilities

  • Handle a high volume of inbound calls and emails daily (50–60/day) for course bookings.
  • Schedule appointments accurately using a proprietary booking system.
  • Respond quickly and professionally to last-minute group bookings.
  • Deliver top-tier customer service in a calm and efficient manner.
  • Keep detailed, organized records of booking data and client information.
  • Support after-hours communication needs during peak periods.
  • Coordinate with internal staff to streamline booking logistics and reduce admin pressure on reception.

Must-Have Qualifications

  • Excellent spoken and written English.
  • Strong typing speed and responsiveness.
  • High attention to detail and ability to multitask under pressure.
  • Prior experience in administrative, booking, or reception-heavy roles.
  • Comfortable handling high volumes of work with autonomy.
  • Must have stable internet and the ability to support North American working hours (Mountain Time).

Nice-to--Have Qualifications

  • Experience working in the safety training, education, or certification space.
  • Familiarity with QuickBooks or similar platforms.
  • Exposure to B2B client interactions or high-volume scheduling environments.

Key Performance Indicators (KPIs):

  • Daily volume of bookings processed.
  • Accuracy of data entry and scheduling.
  • Speed of response and resolution for inbound inquiries.
  • Positive feedback from clients and internal stakeholders.

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