Call Center Agents (JD)
Sales-driven call center representative role focused on upselling, lead conversion, and customer retention. Requires strong sales acumen, communication skills, CRM proficiency, and resilience. Full-time remote position based in South Africa.
Can a South African apply?
The employer’s own job board lists this role’s eligible location as:
South Africa (Remote)
Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-15. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 318 words
Sales-Driven Call Center Representative
We are seeking a high-energy, persuasive, and results-oriented Sales & Support Representative to join our team. In this role, you aren’t just answering questions—you are a brand ambassador and a closer. You will turn every customer inquiry into a sales opportunity by identifying needs and recommending the perfect solutions.
The ideal candidate is a "people person" with a competitive spirit who thrives on hitting targets and turning a "no" into a "yes" while maintaining a world-class customer experience.
Key Responsibilities
- Revenue Generation: Proactively identify opportunities to upsell or cross-sell products and services during inbound support calls.
- Consultative Selling: Actively listen to customer needs to recommend tailored solutions that drive sales growth and increase average order value.
- Lead Conversion: Follow up on inquiries via phone, email, and chat to convert potential leads into loyal, paying customers.
- Problem Resolution & Retention: Resolve customer concerns with a "save" mindset, turning negative experiences into opportunities for brand loyalty and renewed sales.
- CRM & Pipeline Management: Maintain meticulous records of customer interactions and sales progress in the CRM to ensure effective follow-ups and lead nurturing.
- Performance Targets: Consistently meet or exceed Key Performance Indicators (KPIs), including sales conversion rates , revenue targets , and CSAT scores.
Required Skills & Qualifications
Skill Category Requirements
Sales Acumen
Proven ability to handle objections, negotiate, and close a sale confidently.
Communication
Exceptional verbal and written skills; ability to build rapport quickly and "smile through the phone."
Tech Savvy
Proficiency in CRM software (Salesforce, Zendesk) and the ability to multitask across multiple digital platforms.
Resilience
A high degree of emotional intelligence; ability to handle rejection and remain motivated in a fast-paced environment.
Experience
High school diploma or equivalent. 1–2 years of experience in outbound/inbound sales, retail sales, or commission-based roles is highly preferred.
Reliability
Ability to work flexible shifts, including peak sales periods such as weekends or holidays.
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