Client Account Manager, Programmatic Media
We are seeking a Client Account Manager with experience in digital media to own client communication, campaign reporting, and project coordination. This is a full-time, remote position based in South Africa, working U.S. Eastern business hours.
Can a South African apply?
This posting names South Africa itself. Here is the line, exactly as it appears on the employer’s own page:
Location: South Africa – Remote
Quoted from the posting when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 312 words
Location
South Africa – Remote
Hours
14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
Employment
Permanent, Full-Time
Key Responsibilities
Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
Translate technical campaign and data explanations into clear, concise, client-ready communication.
Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
Walk clients through reporting and dashboard outputs and identify potential issues.
Escalate delivery, relationship, and scope risks proactively.
Maintain accurate account documentation and ensure commitments are recorded and followed through.
Must-Have Requirements
3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
Ideally 4–6+ years of experience for independent client ownership.
Exceptional written and spoken English.
Proven ability to lead agency or brand calls independently and professionally.
Strong project management, organisation, and follow-through skills.
Ability to manage multiple accounts, priorities, and recurring deadlines.
Good understanding of digital/programmatic media and campaign concepts.
Strong judgment regarding when to resolve an issue independently and when to escalate.
Strong Excel and Google Sheets skills.
Preferred Experience
Programmatic campaign or DSP experience.
Agency-side or white-label/reseller experience.
Experience with media reporting or ad-tech clients.
Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.
Success in the Role
Clients receive fast, clear communication without needing to chase updates.
Reporting and recurring deliverables are consistently delivered on time.
Client requests are accurately triaged and communicated to technical teams.
Risks and missing information are identified before they affect delivery.
The technical delivery team can focus on execution without unnecessary client-management interruptions.
Important
This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.
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