Client Engagement Representative - Inbound SDR
We are seeking a confident and personable Client Engagement Representative to manage inbound enquiries, qualify prospective customers, and schedule appointments on a full-time, remote basis from South Africa.
Can a South African apply?
This posting names South Africa itself. Here is the line, exactly as it appears on the employer’s own page:
Location: Remote – South Africa
Quoted from the posting when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 405 words
Location
Remote – South Africa
Employment
Full-Time
Hours
40 hours per week, Monday–Friday
Working Hours
9:00 AM–5:00 PM Eastern Time (approximately 3:00 PM–11:00 PM or 4:00 PM–12:00 AM SAST depending on daylight saving)
About the Role
We are seeking a confident, personable and highly organised Client Engagement Representative to manage inbound enquiries, engage prospective customers and schedule qualified appointments.
You will often be the first point of contact for prospective clients, so strong communication and telephone presence are essential. The role focuses primarily on inbound engagement, qualification, appointment setting and follow-up , with some outbound prospecting during quieter periods.
This is an
unlicensed position . You will not provide insurance advice, recommend coverage, issue quotes or close insurance sales. Your responsibility is to build the relationship, gather approved preliminary information and connect the client with the appropriate licensed professional.
Key Responsibilities
Answer and return inbound calls professionally and promptly.
Build rapport and create a positive first impression with prospective clients.
Complete preliminary intake and qualification using approved scripts and processes.
Schedule qualified appointments and facilitate warm handovers.
Follow up with missed calls, warm leads and previously engaged prospects.
Confirm appointments and conduct reminder follow-ups.
Maintain accurate CRM notes, lead statuses and callback information.
Re-engage inactive or previously lost prospects.
Conduct occasional outbound prospecting when inbound priorities are under control.
Support marketing and client engagement campaigns through phone and email outreach.
What We’re Looking For
2+ years' experience in inbound sales, appointment setting, customer service, contact centres or another phone-based client-facing environment.
Exceptional spoken and written English with a professional telephone manner.
Strong rapport-building, active listening and questioning skills.
Comfortable spending a significant portion of the day speaking with clients.
Confident handling follow-ups, objections and occasional outbound cold calls.
Strong organisational skills and ability to manage multiple appointments and callbacks.
Experience using CRM or client-management systems.
Comfortable using or quickly learning Google Workspace and Slack.
Detail-oriented with accurate documentation and follow-through.
Self-motivated, proactive and accountable when working remotely.
Insurance or financial services experience is beneficial but not required .
Remote Work Requirements
Candidates must have a quiet and professional home-working environment, reliable high-speed internet, dependable power access and a professional headset . You must also be comfortable working with secure systems, VPN access and strict confidentiality requirements.
Ideal Profile
A warm, articulate and confident communicator who genuinely enjoys speaking with people, follows up consistently and knows how to turn a positive conversation into a well-qualified appointment.
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