← Somewhere

Customer Support & Operations Specialist

Somewhere Agency Mid Customer Support

A full-time, remote Customer Support & Operations Specialist is needed to handle billing, customer inquiries, and general operations during US business hours.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

LATAM, South Africa (Remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-15. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

As advertised
$1 400 – 1 600/mo

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 390 words

Customer Support & Operations Specialist

LocationRemote (LATAM, SA)

ScheduleFull-Time (40 hrs/week) | US Business Hours

Compensation$1,400 - $1,600

About the Client

Our client is a fast-growing US-based home services and trade operations business dedicated to delivering exceptional service to their customers across the country. They pride themselves on a collaborative team environment and are seeking reliable, proactive talent to join their growing operations team.

About the Role

We are seeking a versatile, proactive Customer Support & Operations Specialist for our client.

This is a dynamic "utility player" role designed for someone who thrives on variety. The hire will split their focus between core back-office billing/invoicing tasks and direct, friendly customer communication. The ideal candidate is a natural self-starter with excellent social skills, high initiative, and a disciplined home-office setup.

Key Responsibilities

  • Invoicing & Billing: Learn the client's internal invoicing workflows to accurately process, track, and issue customer bills and payment records.
  • Customer Support: Provide warm, clear, and professional support across inbound customer inquiries, scheduling, and follow-ups via phone and email.
  • General Operations Support: Take detailed meeting notes, maintain daily task lists, update system records, and handle ad-hoc administrative duties as needed.
  • Proactive Problem Solving: Take ownership of daily tasks, stay organized, and raise questions early to keep operations running smoothly without needing constant supervision.

Candidate Requirements

  • Experience: 2+ years in customer service, call center, administrative support, or general operations roles.
  • Communication: Exceptional written and spoken English with a clear, engaging, and professional communication style.
  • Technical Setup: Dedicated workspace with a desk, reliable high-speed internet, and dual-monitor/note-taking capability.
  • Core Intangibles: High discipline, strong attention to detail, pride in work quality, and a proactive mindset.

What Is Offered

  • Stable, long-term full-time engagement with a growing US business.
  • Fully remote work-from-home environment.
  • Direct exposure to operational and business support workflows.

We are looking for candidates based in South Africa or Latin America. Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. To start processing, submit your resume in English. The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.

Final offer depends on experience and is at our client’s sole discretion.

SA Remote Jobs is a directory, not the employer, and never charges you. Report this role as expired.