← Somewhere

Inbound Lead Manager (Intake) (Remote)

Somewhere Agency Mid Sales & Business Development

The Inbound Lead Manager will serve as the first point of contact for families seeking senior home transition services, managing inquiries and qualifying leads remotely.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

South Africa (Remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-15. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 358 words

Inbound Lead Manager (Remote)

Location100% Remote

HoursFull-Time | Monday–Friday | 9:00 AM – 5:00 PM US Eastern Time (ET)

About Our Client

Our client is a leading provider of senior home transition services across the United States, helping older adults and their families navigate downsizing, relocation, and home transitions with compassion and expertise.

About the Role

Our client is seeking an Inbound Lead Manager to be the first point of contact for families seeking support. You'll manage inbound inquiries, qualify leads, guide clients through the intake process, coordinate virtual assessments, and ensure a smooth handoff to the Relationship Management team.

This role is ideal for someone who combines strong sales skills with empathy, organization, and a passion for delivering exceptional customer experiences.

Key Responsibilities

  • Respond promptly to inbound phone, web, and referral inquiries.
  • Qualify leads by understanding client needs, timelines, and project scope.
  • Guide families through the virtual assessment process using photos and videos.
  • Schedule appointments and coordinate seamless handoffs to Relationship Managers.
  • Execute structured follow-up via phone, email, and SMS to keep leads engaged.
  • Maintain accurate CRM records and document all client interactions.
  • Monitor leads throughout the sales process to ensure timely progression.

Requirements

  • 3+ years of inside sales, customer success, or client-facing experience.
  • Proven success achieving sales or conversion targets.
  • Excellent verbal and written English communication skills.
  • Strong empathy and relationship-building skills.
  • Highly organized with excellent follow-up and time management.
  • Experience using CRM systems (Zoho CRM preferred) and Microsoft 365.
  • Comfortable working independently in a fully remote environment.

Nice to Have

  • Experience in healthcare, senior services, eldercare, moving, relocation, or other service-based industries.
  • Experience working with Zoho CRM.
  • Experience managing consultative sales pipelines.

What We're Looking For

  • Compassionate and customer-focused.
  • Strong communicator with excellent listening skills.
  • Persistent and resilient in follow-up.
  • Detail-oriented and highly organized.
  • Self-motivated with the ability to manage multiple priorities.
  • Collaborative team player who thrives in a fast-paced environment.

Compensation

  • Full-time Independent Contractor.
  • Working hours aligned with US Eastern Time (9:00 AM – 5:00 PM ET).

SA Remote Jobs is a directory, not the employer, and never charges you. Report this role as expired.