Player Operations Specialist
Seeking a Player Operations Specialist to manage customer support, payments, and risk mitigation in a fast-paced environment. The role involves shaping support strategies and collaborating across functions to deliver exceptional user experiences.
Can a South African apply?
The employer’s own job board lists this role’s eligible location as:
South Africa (remote)
Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 397 words
About the Role
Are you passionate about delivering exceptional customer experiences and seeing your actions bring about meaningful impact? We’re seeking a dynamic Player Operations Specialist to join our Customer Support and Payments team.
As one of the first Player Operations Specialists, you’ll help architect unforgettable user journeys, craft innovative support strategies, and set the gold standard for customer care—even as our platform scales at breakneck speed.
What You’ll Be Doing
Strategic Input
Contribute to the evolution of customer support operations.
Help shape the future strategy for our customer support and payments function as we scale globally.
Identify emerging trends and recommend innovative solutions.
Operations Management
Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues.
Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency.
Implement customer facing FAQ’s to empower users to be self-serve.
Establish best practices for handling sensitive cases, including compliance-related issues.
Fraud Prevention & Risk Mitigation
Monitor and analyze transaction data to proactively mitigate risks and respond to potential fraudulent activities.
Collaboration & Cross-Functional Partnership
Work closely with internal teams (e.g., Payments, Product, Compliance) to align support initiatives with overall business goals.
Ensure seamless communication across departments to address and resolve customer pain points.
What You’ll Need
Experience
Proven track record in a customer support role, preferably within high-growth tech, crypto, or gaming environments.
Technical & Operational Expertise
Familiarity with the dynamics of online customer support in a fast-paced, digital environment.
Strong Communication Skills
Excellent verbal and written communication skills, with a strong customer-centric mindset.
Adaptability
Ability to thrive in a dynamic startup environment and manage multiple priorities simultaneously.
Bonus Points For
Experience in the crypto or gaming industries.
Familiarity with customer support automation tools.
Multilingual abilities and a global mindset.
Demonstrated experience in remote team management and leveraging modern collaboration tools.
Background in risk management, payments and compliance within customer service functions.
Why Join Us?
You’ll have the unique opportunity to shape the future of crypto gaming, working with a team of innovators who are driven to push boundaries. This isn’t just another job; it’s a chance to make an impact on a global stage. If you're ready to lead, innovate, and inspire, we want to hear from you.
If you’re ready to drive excellence in customer support and help transform the online gaming landscape, we’d love to hear from you!
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