Remote Patient Care Coordinator (US Hours)

Department

Customer Service and Client Relations

Work Arrangement

Remote

Job Type

Independent Contractor, Full Time

Work Schedule

US Time Zone (expected to be flexible with the client's preference)

Locations

Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:

WATCH HERE

Why Work with Us?

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

Role Overview

The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care.

Your Impact

Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments.

Core Responsibilities

Patient Support & Communication (50%)

Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging

Respond to inbound patient messages and communications promptly and empathetically

Educate patients about telehealth services, clinical trials, and specialty care options

Guide patients through platform usage, study protocols, and care processes with clarity

Handle scheduling, appointment coordination, prescription management, and follow-ups

Address patient concerns with personalized, compassionate solutions and active listening

Provide clear communication about study details, requirements, and next steps

Ensure patient-related inquiries are handled in timely manner through clinical team collaboration

Set and maintain high expectations for family care standards and patient experience

Care Coordination & Patient Navigation (40%)

Conduct initial outreach to patients interested in clinical trials or specialty care services

Administer secondary pre-screener questionnaires and qualification assessments

Guide patients through onboarding process, explaining services, requirements, and addressing questions

Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals

Manage prior authorizations, insurance coordination, and healthcare system navigation

Track patient progress across the care journey ensuring continuity of care

Send appointment reminders, follow-ups, and medication/treatment adherence communications

Guide families through complexities of healthcare system providing support at every step

Serve as patient advocate offering encouragement and assistance during challenging moments

Manage the family care pipeline closely with clinical teams for seamless experience

Flag care gaps, systemic barriers, and financial obstacles to appropriate teams

Documentation & Data Management (5%)

Accurately log patient interactions, details, and progress in CRM and EHR systems

Serve as Medical Scribe documenting patient encounters and physician notes in EMR

Maintain HIPAA-compliant documentation and confidential patient records

Ensure timely and precise medical documentation supporting high-quality patient care

Handle sensitive patient information with strict confidentiality protocols

Maintain accurate records ensuring compliance with HIPAA and regulatory standards

Track patient data systematically for reporting and care coordination purposes

Cross-Functional Collaboration & Process Improvement (5%)

Collaborate with operations, recruitment, clinical, product, and documentation teams

Act as liaison fostering collaboration across departments to advance organizational mission

Provide valuable insights and feedback to improve processes and enhance patient experience

Document patient feedback contributing to workflow enhancements and service improvements

Participate in team meetings and continuous process improvement efforts

Stay up-to-date on new products, features, and best practices in telehealth and specialty care

Use and create automations to create operational leverage and reduce manual tasks

Escalate complex cases to higher-level support when necessary with detailed context

Must-Haves (Required)

Experience: 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service

Healthcare Background: Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes

CommunicationExcellent written and verbal English communication skills with compassionate, empathetic approach to patient care

Medical KnowledgeFamiliarity with medical terminology and clinical documentation

HIPAA ComplianceKnowledge of HIPAA regulations, data protection standards, and confidential information handling

Tech ProficiencyHigh level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly

OrganizationExceptional organizational skills and attention to detail managing multiple patient interactions consistently

Problem-SolvingStrong creative problem-solving and troubleshooting abilities

EmpathyAbility to handle sensitive patient information and challenging situations with professionalism and genuine care

Proactive CommunicationAnticipating patient needs and addressing them promptly with professional demeanor

MultitaskingProven ability to manage complex projects and multiple priorities in fast-paced clinical environments

AdaptabilityPositive approach to change and ability to thrive in dynamic healthcare settings

Nice-to-Haves (Preferred)

Good Clinical Practice (GCP) certificate

1+ year experience as Medical Scribe in clinical or telehealth settings

Experience with Elation Health EHR or similar digital health platforms

Understanding of clinical research standards, trial protocols, and patient recruitment

Familiarity with appointment scheduling, billing processes, and prior authorization workflows

Knowledge of rare and complex chronic conditions (EDS, POTS, MCAS, etc.)

Experience in VC-backed digital health companies or healthcare startups

Ability to make clinical judgment calls and operationally sound decisions

Background supporting underserved or vulnerable patient populations

Spanish language proficiency for bilingual patient communication

Understanding of men's health, clinical trials, or specialty care environments

Passion for continuous learning and healthcare innovation

Tools Proficiency

Must-Haves (Required)

EHR/EMR SystemsElation Health, electronic medical record platforms, or equivalent healthcare software

CRM PlatformsSalesforce, HubSpot, or healthcare-specific CRM systems

CommunicationEmail, phone systems, secure patient messaging platforms

ProductivityGoogle Workspace (Gmail, Sheets, Drive, Docs)

Video ConferencingZoom or equivalent telehealth platforms

Nice-to-Haves (Preferred)

Patient MessagingSpruce Health or similar HIPAA-compliant messaging and VOIP systems

CollaborationSlack, Microsoft Teams for team coordination

DocumentationNotion or knowledge base platforms

SpreadsheetsAdvanced Google Sheets or Excel for data tracking

SchedulingAppointment scheduling and calendar management systems

Automation ToolsExperience creating workflow automations to improve efficiency

Competitive Salary

Based on experience and skills

Remote Work

Fully remote — work from anywhere

Generous PTO

In accordance with company policy

Direct Mentorship

Access to global industry leaders

Learning & Development

Continuous growth resources

Global Networking

Work with international teams

Health Coverage (Philippines only): HMO after 3 months (full-time)

Our Recruitment Process

Application

Short Video Interview

Skills Assessment

Top-grading Interview

Client Matching

Job Offer

Onboarding

Ready to Join Pearl Talent?

Build a meaningful remote career supporting patients with empathy, accuracy, and care. Join Pearl Talent and grow by making a real impact through reliable coordination and human-centered support.