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SU - Senior Solutions Engineer

Somewhere Agency Senior Software & IT

Full-time remote Senior Solutions Engineer role at a U.S.-based company, responsible for customer onboarding, adoption, and value delivery. Requires 10+ years in customer-facing technical roles, strong analytical skills, and survey design experience. Compensation $2,000-$2,500/month USD.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

South Africa (Remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-15. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

As advertised
$2 000 – 2 500/mo

The posting states it as: “Paid in USD, independent contractor agreement paid 2x monthly.”

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 411 words

Role Description

This is a full-time remote role for a Senior Solutions Engineer at a growing U.S.-based company. The Senior Solutions Engineer will be responsible for ensuring the successful onboarding, adoption, and ongoing value delivery for the company customers. You will be a trusted technical and product partner to our Delivery, Account Management, and Data Operations teams—supporting everything from preparing enterprise accounts on Link and Sales Hub, to creating and deploying high-impact buyer demand surveys that feed into the company’s proprietary intelligence.

Qualifications

  • 10+ years in a customer-facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst, or similar—preferably in SaaS or intelligence/data products.
  • Proven track record in enterprise onboarding, technical solution delivery, and customer success outcomes.
  • Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
  • Experience designing and deploying surveys (Forsta preferred; SurveyMonkey, Typeform, or a similar acceptable).
  • Excellent written and verbal communication skills in English, with the ability to convey technical concepts to business audiences.
  • Ability to manage multiple projects in a fast-paced, dynamic environment while maintaining attention to detail.
  • Collaborative mindset with a passion for solving complex customer challenges.

Responsibilities

  • Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub, ensuring configurations align with customer-specific needs and workflows.
  • Guide customers through platform navigation, best practices, and advanced features to accelerate adoption.
  • Develop tailored demos, proof-of-concept configurations, and data scenarios that illustrate the platform’s value for customer goals.
  • Partner with Account Management to prepare for strategic customer meetings, QBRs, and renewal discussions.
  • Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the company’s proprietary datasets.
  • Leverage Forsta (preferred) or equivalent tools (SurveyMonkey, Typeform) for survey execution, ensuring data accuracy and high response quality.
  • Extract, analyze, and interpret data from Link to generate insights and recommendations for customers.
  • Present findings in a clear, business-focused format that drives action.
  • Troubleshoot and resolve technical issues in collaboration with Delivery, Account Management, and Data Operations teams.
  • Provide structured feedback to the Product team on recurring issues, feature requests, and user experience improvements.
  • Develop and maintain comprehensive internal and customer-facing resources, including training guides, knowledge base articles, and onboarding documentation.

​​​​ Compensation

$ 2,000 - $ 2,500 per month, paid in USD depending on experience.

Details

  • Independent contractor agreement paid 2x monthly.
  • The client has a desire for long-term commitment.

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