← VirtuHire

Tech Support Specialist (Website & Platform Support) - Deliverables-Based

VirtuHire Agency Mid Customer Support

Seeking a freelance Tech Support Specialist to diagnose and resolve website and platform issues, focusing on WordPress maintenance, troubleshooting, and integrations.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

South Africa (remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-27. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

As advertised
£40 – 50/hr

The posting states it as: “£40–£50 per completed support task”

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 290 words

Job Title

Tech Support Specialist (Web & Systems)

Industry

Digital Marketing / Web Infrastructure / Website Operations

Job Type

Freelance / Deliverables-based

Compensation

£40–£50 per completed support task (depending on complexity)

Role Overview

The Tech Support Specialist is responsible for diagnosing, troubleshooting, and resolving technical issues across websites and related digital systems. This role focuses on maintaining website functionality, resolving bugs, supporting integrations, and ensuring smooth technical operation of client platforms.

Key Responsibilities

Technical Troubleshooting

Diagnose and resolve website issues (errors, bugs, performance issues)

Identify root causes of technical problems across WordPress sites

Fix broken functionality such as forms, links, plugins, or scripts

Website & Plugin Support

Manage plugin updates and resolve compatibility issues

Troubleshoot conflicts between themes, plugins, or custom code

Ensure website stability after updates or changes

Form & Integration Support

Test and repair contact forms, lead capture forms, and submission flows

Support integrations with CRM systems, email tools, or tracking platforms

Ensure data is correctly captured and transmitted

Performance & Stability

Address loading speed issues and basic performance problems

Monitor for errors or downtime indicators

Support general website reliability and uptime

Technical Issue Resolution

Respond to assigned technical tickets/tasks

Investigate issues reported by internal teams or clients

Provide clear resolution within agreed turnaround times

Collaboration

Work alongside website editors, developers, and marketing teams

Escalate complex issues when necessary

Provide feedback on recurring technical problems

Requirements

Strong experience troubleshooting

WordPress websites

Understanding of how plugins, themes, and CMS systems interact

Basic knowledge of

HTML, CSS, and website architecture

Experience diagnosing and resolving technical website issues

Familiarity with forms, APIs, and third-party integrations (advantageous)

Strong problem-solving and analytical skills

Ability to work independently and resolve issues with minimal guidance

Attention to detail and methodical approach to debugging

Remote working

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