VIRTUAL ASSISTANT / CUSTOMER & EXECUTIVE SUPPORT

VIRTUAL ASSISTANT / CUSTOMER & EXECUTIVE SUPPORT

Compensation$1,300 – $2,000 USD/month, depending on experience

LocationRemote, Philippines, Latin America, or South Africa

ScheduleFull-Time, U.S. business hours overlap required

About the Company

Our client is a growing technology-driven company looking for a highly reliable and versatile team member to provide day-to-day customer, administrative, operational, and executive support.

This is a long-term opportunity for someone who enjoys being the person who keeps things moving. The role will combine customer service, administrative coordination, purchasing, general virtual assistance, and occasional executive support.

Role Overview

The Virtual Assistant / Customer & Executive Support Specialist will serve as a flexible support resource across both customer-facing and internal responsibilities.

This is not a narrow, task-based VA position . The ideal candidate is proactive, organized, resourceful, and comfortable switching between different types of work throughout the day.

One moment you may be responding to a customer support ticket or answering a call. The next, you may be ordering supplies, researching a product, coordinating a delivery, helping with travel arrangements, or following up on an administrative task for leadership.

We are looking for someone who can take ownership, use good judgment, and get things done without requiring constant direction.

Key Responsibilities

Customer Support

• Monitor and respond to incoming customer support tickets

• Answer customer service calls professionally and efficiently

• Respond to customer questions and resolve straightforward issues

• Escalate more complex customer issues when appropriate

• Follow up on outstanding requests to ensure timely resolution

• Maintain accurate records of customer interactions

• Identify recurring customer issues and communicate trends to the team

Administrative & Virtual Assistance

• Manage a variety of day-to-day administrative requests

• Research products, services, vendors, and other information

• Order supplies, equipment, and other items for the office or business

• Coordinate purchases, deliveries, and vendors

• Organize files, documents, and information

• Assist with scheduling, appointments, and calendar coordination

• Track tasks, deadlines, and follow-ups

• Support general business operations as needed

Executive Support

• Provide administrative assistance to company leadership

• Assist with travel research, planning, and bookings

• Coordinate meetings, appointments, and logistics

• Help organize information and prepare materials for leadership

• Handle occasional personal or executive administrative requests

• Follow up proactively on outstanding items and commitments

General Operations

• Take ownership of ad hoc projects and requests

• Coordinate with internal team members, customers, and external vendors

• Help improve administrative and customer support processes

• Identify opportunities to make recurring tasks more efficient

• Step in wherever additional operational support is needed

Hard Skills

• 2+ years of experience in Virtual Assistance, Customer Support, Executive Assistance, Administrative Support, Operations, or a similar role

• Strong written and spoken English

• Experience with customer support via email, ticketing systems, chat, or phone

• Strong computer and internet research skills

• Proficiency with Google Workspace, Microsoft Office, or similar productivity tools

• Experience with calendar management and scheduling

• Comfortable learning new software and technology quickly

• Experience coordinating purchases, vendors, deliveries, or other administrative logistics is a plus

• Experience supporting a U.S.-based company, executive, or customer base is strongly preferred

Soft Skills

• Highly organized and detail-oriented

• Proactive and self-directed

• Excellent follow-through

• Reliable and dependable

• Strong communication skills

• Professional and customer-focused

• Resourceful and comfortable solving problems independently

• Able to prioritize multiple requests

• Comfortable working with ambiguity

• Strong sense of ownership

• Discreet and trustworthy

• Adaptable and willing to take on a variety of responsibilities

• Comfortable asking questions when clarification is genuinely needed, while still being able to figure things out independently

About the Candidate

The ideal candidate is a high-agency generalist who enjoys variety and takes pride in being dependable.

You do not need to have done every task listed above. What matters most is that you have demonstrated the ability to learn quickly, manage competing priorities, communicate professionally, and take ownership of work from start to finish.

Candidates with backgrounds in Virtual Assistance, Executive Assistance, Customer Support, Office Administration, Operations Coordination, or Customer Success may be a strong fit.

Experience supporting founders, executives, or fast-growing companies is a plus.

For customer-facing candidates, strong spoken English and clear, professional communication are essential .

Why This Role Matters

This person will provide critical day-to-day leverage to the business by taking ownership of the many customer, administrative, and operational tasks that otherwise consume valuable leadership and team bandwidth.

The successful candidate will become someone the team can trust to see what needs to be done, handle it professionally, and follow through without being micromanaged .

There is also meaningful opportunity for the role to expand as the candidate becomes more familiar with the business and demonstrates strong ownership.

We are looking for candidates based in South Africa or Latin America or the Philippines. Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. To start processing, submit your resume in English. The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.

Final offer depends on experience and is at our client’s sole discretion.