Account Manager - Customer Retention & Upselling | Remote
Pavago is hiring a remote Account Manager to oversee customer relationships, reduce churn, and drive expansion revenue through upselling and cross-selling. The role requires two or more years of relevant experience and operates during U.S. business hours.
Can a South African apply?
The employer’s own job board lists this role’s eligible location as:
South Africa (remote)
Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-17. Employers change eligibility without notice — the employer’s page is the authority, not this one.
What it pays
Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.
The full posting
Reproduced from the employer’s own listing, unedited.
Read the posting in full · 266 words
Account Manager – Customer Retention & Upselling | Remote
Position Type
Full-Time, Remote
Working Hours
U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do
Manage a portfolio of existing customer accounts
Conduct regular account reviews and customer check-ins
Build relationships with key stakeholders
Identify renewal risks and proactively resolve concerns
Identify
upsell and cross-sell opportunities
Recommend additional products or services based on customer needs
Coordinate internally to resolve customer issues
Maintain accurate account notes, opportunities, and forecasts in the CRM
Achieve retention and expansion revenue targets
Requirements
2+ years of account management, customer success, or sales experience
Strong customer relationship-building skills
Commercial mindset with experience identifying expansion opportunities
Strong communication and problem-solving ability
Experience working with CRM systems
Comfortable managing multiple customer accounts simultaneously
Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
Strong customer retention and renewal rates
Consistent upsell and cross-sell revenue
Healthy, engaged customer relationships
Early identification of at-risk accounts
Accurate CRM and account forecasting
Consistent achievement of expansion targets
Interview Process
Initial Screening Call
Spark Hire Video Interview
Recruiter Interview
Client Interview
Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
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