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Client Success Partner

Somewhere Agency Sales & Business Development

The Client Success Partner manages client accounts, drives revenue growth, and ensures client satisfaction. Responsibilities include inbound sales, client advisory, revenue ownership, and cross-selling. The role requires strong communication and commercial skills.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

South Africa (Remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-15. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 372 words

Job DescriptionClient Success Partner

DepartmentSales

Reports toAccount Manager

Role Overview

The Client Success Partner is responsible for the overall success, growth, and retention of assigned client accounts. This role acts as a trusted client advisor, ensuring strong client relationships, account expansion, sustainable revenue growth, and partners closely with the recruitment team to ensure consistent, high-quality recruitment delivery aligned with company goals and operational expectations.

Key Responsibilities

Inbound Sales

  • Convert inbound leads into closed won and allocate to Recruitment Managers based on capacity and specialty
  • Grow pipeline using the existing sales framework to maintain a high level of capacity for your respective teams
  • Follow up on old and current leads
  • Review projects on hold and cancelled deals regularly to keep prospects and clients active

Client Advisory & Relationship Management

  • Serve as the primary point of contact and strategic advisor for assigned clients
  • Build and maintain long-term, trust-based client relationships
  • Understand the client's business objectives and hiring needs to provide proactive guidance
  • Manage client expectations, risks, and escalations to ensure high satisfaction and retention
  • Collect and act on client feedback to continuously improve service delivery

Revenue Ownership

  • Own revenue targets across managed accounts and ensure consistent performance
  • Work with the Recruitment Managers to analyze lost deals, discounts, and performance trends to improve outcomes
  • Protect profitability by adhering to pricing strategies and approval frameworks

Business Development (Cross-sell & Upsell)

  • Identify opportunities to expand account value through cross-sell and upsell of services
  • Introduce additional recruitment solutions or roles aligned with client needs
  • Collaborate with internal teams to pitch and close new opportunities
  • Track incremental revenue from account growth initiatives

Team Coordination & Performance

  • Ensure recruitment teams are aligned with client expectations, priorities, and timelines
  • Foster accountability, collaboration, and engagement across recruitment teams

Success Measures

  • High client satisfaction and retention (CSAT, repeat business)
  • Consistent achievement of revenue and profitability goals
  • Measurable growth through cross-sell and upsell activities

Core Competencies

  • Strong client advisory and stakeholder management skills
  • Commercial and revenue-driven mindset
  • Ability to lead, influence, and hold teams accountable
  • Analytical, proactive, and solution-oriented approach
  • Excellent communication and relationship-building skills

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