← Pavago

Customer Success & Client Retention Expert

Pavago Employer Customer Support

Seeking a Customer Success & Client Retention Expert to optimize the customer journey, reduce churn, and build strong client relationships in a fully remote, part-time capacity.

Can a South African apply?

This posting is open globally rather than naming South Africa specifically, so confirm before you spend time on it. What it says:

Location: Remote (Open Worldwide)

Quoted from the posting when we last checked it on 2026-09-22. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 297 words

Customer Success & Client Retention Expert

Location

Remote (Open Worldwide)

Schedule

Part-Time (

About the Role

We are seeking a Customer Success & Client Retention Expert to enhance the customer experience and drive long-term client satisfaction. This role is ideal for someone who excels at building relationships, reducing churn, and creating strategies that improve customer loyalty and engagement.

You will work closely with leadership and cross-functional teams to optimize the customer journey, identify retention opportunities, and ensure clients receive exceptional support from onboarding through ongoing engagement.

Key Responsibilities

Analyze and optimize the customer journey to improve satisfaction and retention.

Develop and implement proactive retention strategies to reduce churn.

Collect and analyze customer feedback to identify actionable insights.

Build strong client relationships through regular communication and proactive outreach.

Support onboarding efforts to ensure new clients are set up for success.

Collaborate with sales, operations, and leadership teams to align customer success initiatives.

Monitor and report on key metrics including retention, churn, NPS, and CSAT.

Requirements

Proven experience in Customer Success, Account Management, or Client Retention.

Strong understanding of customer lifecycle management and retention strategies.

Excellent written and verbal English communication skills.

Data-driven mindset with the ability to analyze customer feedback and performance metrics.

Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.

Strong organizational skills and ability to work independently in a remote environment.

Reliable internet connection and availability within the agreed schedule.

Nice to Have

Experience in real estate, SaaS, or service-based industries.

Familiarity with customer success platforms such as Gainsight, ChurnZero, or Intercom.

Experience with renewals, upselling, or cross-selling initiatives.

What We Offer

Fully remote work environment.

Flexible part-time schedule.

Collaborative and supportive team culture.

Long-term growth opportunities as the company scales.

Interview Process

Initial Application Review

Intro Video

Client Interview

Offer & Onboarding

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