Head of Client Operations

Head of Client Operations (Cold Email, Client Success & Campaign Performance) – Remote

Position Type

Full-Time, Remote

Working Hours

U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance and delivery to client satisfaction and retention.

This is a high-ownership, hands-on leadership role. You’ll manage 20–30 active client relationships , troubleshoot and optimize cold email campaigns, improve delivery systems, and work directly with the founder, outreach team, and developers.

This is not a traditional account management role. You’ll be accountable for client outcomes, campaign performance, retention, and operational execution .

If you understand cold email and lead generation deeply, thrive in fast-moving startup environments, and can take ownership without waiting for direction, this role is for you.

What You’ll Own

Client Success & Retention

Serve as the primary point of contact for 20–30 active clients.

Lead client check-ins, performance discussions, and ongoing communication.

Manage expectations and resolve client concerns proactively.

Identify account risks before they become retention issues.

Own client satisfaction, retention, and long-term account health.

Handle escalations confidently and professionally.

Cold Email Campaign Performance

Monitor campaign performance and identify underperforming accounts.

Diagnose and resolve issues involving

Deliverability

Inbox placement

List quality

Messaging and offers

Reply and conversion rates

QA campaigns before launch.

Continuously optimize campaigns based on performance data.

Ensure campaigns deliver measurable outcomes for clients.

Copywriting & Campaign Optimization

Personally write, review, and improve cold email copy.

Optimize

Subject lines

Opening hooks

Offers

Calls-to-action

Follow-up sequences

Test messaging approaches and use performance data to guide iterations.

Balance personalization, deliverability, and conversion performance.

Processes, Systems & Documentation

Build and improve scalable client delivery systems.

Create

SOPs

Playbooks

Campaign workflows

QA processes

Escalation procedures

Track SLAs, client health metrics, and delivery standards.

Identify operational bottlenecks and implement practical improvements.

Build systems that allow client operations to scale without sacrificing quality.

Technical & Cross-Functional Execution

Work closely with developers to troubleshoot infrastructure and technical issues.

Collaborate with outreach teams on campaign execution and optimization.

Understand APIs, automations, integrations, and data workflows well enough to diagnose operational problems.

Use AI tools to improve

Campaign analysis

Copywriting

Research

Operational efficiency

Troubleshooting

Report directly to the founder on client health, risks, performance, and priorities.

Required Experience & Skills

Experience leading client operations, account management, client success, or delivery in a startup or fast-moving environment.

Strong experience with

cold email, outbound lead generation, or performance-driven outreach campaigns .

Hands-on expertise in

Cold email strategy

Deliverability and inbox placement

Cold email copywriting

Campaign optimization

Lead generation

Ability to personally write and improve outbound campaign copy.

Experience managing multiple client accounts simultaneously.

Strong understanding of APIs, automations, integrations, and data workflows.

Experience using AI tools for day-to-day operations, analysis, and optimization.

Strong problem-solving and decision-making skills.

Excellent written and verbal English communication.

Comfortable working remotely across U.S. client time zones.

Nice to Have

Experience working directly with founders.

Background in high-growth or early-stage startups.

Experience managing 20+ client accounts simultaneously.

Familiarity with cold email infrastructure and outreach platforms.

Experience building operational SOPs and scalable client delivery systems.

Exposure to technical outbound infrastructure, automation, or RevOps.

Tools & Technology

You should be comfortable working with

Cold email and outreach platforms

CRM and campaign management systems

AI tools for analysis, content, and optimization

Automation platforms

APIs and integrations

Google Workspace

Slack and remote collaboration tools

What Makes You a Great Fit

You take ownership of outcomes rather than simply completing tasks.

You can confidently manage clients while also working hands-on inside campaigns.

You know how to diagnose why an outbound campaign isn’t performing.

You can write strong cold email copy yourself.

You’re comfortable solving problems without perfect information.

You move quickly while maintaining delivery quality.

You can balance client relationships, campaign performance, and operational systems simultaneously.

What a Typical Day Looks Like

You may

Review campaign performance and client account health.

Diagnose deliverability or messaging problems.

Rewrite and optimize cold email campaigns.

Meet with clients to discuss results and next steps.

Identify accounts at risk of churn and develop recovery plans.

Coordinate with outreach teams on execution.

Work with developers on infrastructure or automation issues.

Improve SOPs, workflows, and delivery systems.

Update the founder on client performance, risks, and priorities.

In short

you own what happens after the sale — ensuring clients receive strong campaigns, measurable results, responsive communication, and a consistently high-quality experience.

Key Metrics for Success

High client retention and reduced churn.

Strong campaign deliverability and performance.

Client satisfaction and account health.

Consistent delivery against SLAs.

Fast resolution of campaign and client issues.

Improved campaign reply and conversion performance.

Scalable and efficient client delivery processes.

Why This Role Stands Out

Full ownership of client operations and delivery.

Direct impact on retention, revenue, and campaign performance.

Work closely with the founder.

Opportunity to build systems and processes from the ground up.

High-autonomy remote environment.

Strong growth potential into broader Operations, Client Success, or executive operations leadership.

Interview Process

Initial Screening

Founder Interview

Final Discussion

Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from

Spark Hire

to record your Intro Video . This short, self-recorded video completes your application and can be recorded whenever it’s convenient.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. You can record your video as many times as you’d like before submitting it — only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation.

Apply Now

If you can own client outcomes, optimize cold email campaigns hands-on, prevent churn, and build scalable delivery systems , we’d love to hear from you.