Implementation Project Manager (Client Onboarding & Customer Success)

Implementation Project Manager (Client Onboarding & Customer Success)

LocationRemote (South Africa or Latin America)

Compensation

• South Africa: $2,000 – $2,600 USD/month

• Latin America: $2,500 – $3,000 USD/month

IndustryHealthcare Technology / SaaS / Healthcare Staffing

ScheduleFull-Time | US Eastern Time Overlap Preferred

About the Company

Our client is a fast-growing healthcare technology company that has spent the past five years transforming how healthcare staffing firms connect with talent. Their proprietary marketplace platform integrates directly with leading Applicant Tracking Systems (ATS), helping recruitment agencies streamline hiring workflows and improve placement efficiency.

Having successfully grown through founder-led sales, the business is now expanding its commercial and client delivery teams to support the next phase of growth. They operate as a fully remote global organization, working with healthcare staffing companies across North America.

Role Overview

As an Implementation Project Manager, you will own the client onboarding journey from contract signature through successful platform launch.

Working directly with enterprise healthcare staffing clients, you'll learn how they recruit, map their existing workflows, gather implementation requirements, and coordinate closely with the development team to configure the platform around each client's business.

Once implementation is complete, you'll continue supporting your client portfolio through regular check-ins, ongoing relationship management, and product adoption, becoming a trusted partner as they grow with the platform.

This role combines project management, implementation consulting, and customer success, making it ideal for someone who enjoys solving business problems, managing multiple stakeholders, and delivering exceptional client experiences.

Key Responsibilities

I. Client Discovery & Implementation Planning

• Lead implementation kickoff meetings with newly signed clients.

• Understand each client's recruitment processes, workflows, and operational requirements.

• Gather implementation requirements and document business processes.

• Translate client needs into clear implementation plans and project milestones.

• Identify potential implementation risks and recommend practical solutions.

II. Project Management & Delivery

• Own the implementation lifecycle from kickoff through successful go-live.

• Coordinate with internal software developers and technical teams to ensure project milestones are delivered on time.

• Manage implementation timelines using Monday.com.

• Track development tasks and dependencies within Jira.

• Monitor project progress and proactively communicate updates to clients.

• Test completed configurations before deployment and coordinate final launch activities.

III. Client Success & Account Management

• Serve as the primary point of contact following implementation.

• Conduct regular client check-ins to support adoption and long-term success.

• Build strong relationships with client stakeholders.

• Gather customer feedback and enhancement requests.

• Escalate technical or operational issues when required.

• Help clients maximize the value of the platform throughout their partnership.

Required Skills & Experience

Hard Skills

• 3+ years of experience in SaaS Implementation, Project Management, Customer Success, Technical Account Management, or Implementation Consulting.

• Experience managing software implementations or client onboarding projects.

• Strong project management skills with the ability to coordinate multiple stakeholders simultaneously.

• Experience using Monday.com or similar project management platforms.

• Experience working with Jira or similar ticket management systems.

• Excellent written and verbal English communication skills.

• Strong business process mapping and documentation skills.

• Comfortable working directly with enterprise clients throughout implementation projects.

• Ability to manage multiple projects while maintaining excellent organization and attention to detail.

Preferred Experience

• Experience working within SaaS or B2B software companies.

• Experience supporting healthcare staffing, recruitment technology, HR technology, or workforce management platforms.

• Familiarity with Applicant Tracking Systems (ATS) and recruitment workflows.

• Exposure to API integrations or software configuration projects.

• Experience working with distributed or remote teams.

Soft Skills

Client-Focused

You enjoy building trusted relationships and helping customers achieve successful outcomes.

Organized & Process-Driven

You excel at managing multiple moving parts while keeping projects on schedule and stakeholders informed.

Strong Communicator

You can confidently communicate with both technical teams and business leaders, translating complex information into practical next steps.

Problem Solver

You enjoy understanding how businesses operate and finding solutions that improve efficiency and client satisfaction.

Self-Starter

You take ownership of projects, proactively identify risks, and keep momentum without constant supervision.

Why This Role Matters

Successful client implementations are critical to our client's continued growth.

As the Implementation Project Manager, you'll ensure every new customer experiences a smooth onboarding process while becoming their long-term trusted partner. Your work will directly influence customer satisfaction, product adoption, retention, and future business growth.

As the company continues scaling, this role offers significant opportunities to grow into senior implementation, customer success, or operations leadership positions.