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Recruitment & Client Success Manager

Somewhere Agency Mid Admin & Virtual Assistance

The Recruitment & Client Success Manager leads a team of recruiters, ensuring high-quality recruitment delivery, client satisfaction, and operational efficiency. Responsibilities include team leadership, performance management, pipeline oversight, and maintaining service standards.

Can a South African apply?

The employer’s own job board lists this role’s eligible location as:

South Africa (Remote)

Taken from the structured location field on the employer’s job board, not from the wording of the advert, when we last checked it on 2026-09-15. Employers change eligibility without notice — the employer’s page is the authority, not this one.

What it pays

Not published. This posting states no figure, and we do not estimate one. Ask during the first conversation.

The full posting

Reproduced from the employer’s own listing, unedited.

Read the posting in full · 442 words

Recruitment & Client Success Manager

DepartmentRecruitment Operations

Reports toRecruitment Operations Manager

Role Overview

The Recruitment & Client Success Manager is responsible for leading, supporting, and performance-managing a team of recruiters to ensure consistent, high-quality recruitment delivery. This role owns team effectiveness, delivery efficiency, candidate quality, and client experience, while driving accountability against agreed performance targets. The Recruitment Manager plays a critical role in ensuring recruitment outcomes align with both client expectations and business goals.

Key Responsibilities

Team Leadership & Development

  • Lead, coach, and support a team of recruiters to build a high-performing, engaged, and accountable team.
  • Provide ongoing guidance, hands-on support, and regular check-ins (1:1s, feedback sessions, performance discussions) to ensure recruiter success.
  • Monitor recruiter performance against KPIs and team targets, implementing performance improvement plans when needed.
  • Identify and address team challenges proactively to maintain morale and performance.
  • Ensure consistent reporting, feedback, and documentation of performance
  • Foster and drive a team culture of ownership, transparency, collaboration, and continuous improvement that supports accountability and team retention.

Recruitment Delivery & Operational Excellence

  • Own delivery efficiency across all assigned roles and accounts
  • ​​Audit and manage roles and deals in HubSpot/RecruitCRM to ensure accurate deal stages, timelines, forecasts, and candidate data in compliance with company SLAs.
  • Manage and maintain pipeline of open roles and drive conversion from launch to placement by ensuring roles are actively progressed and closed within agreed timelines.
  • Monitor deal progress and closure rates (roles opened vs. roles filled)
  • Proactively identify recruitment risks and potential delays, implement corrective actions, and escalate issues appropriately to the Recruitment Operations Manager for operational concerns and the Account Manager for client-related matters.
  • Work with the Account Manager to analyze lost deals or revenue gaps to implement improvement strategies
  • Maintain accurate forecasting and pipeline visibility

Candidate Quality, Speed & Client Experience

  • Ensure high-quality candidates are sourced, screened, and review candidate submissions prior to client endorsement
  • Deliver timely responses and outputs while consistently meeting 48-hour delivery standards.
  • Monitor client feedback, complaints, and deal withdrawals
  • Address quality or service issues promptly to protect client satisfaction
  • Ensure recruitment processes meet agreed service levels and expectations

Success Measures

  • Strong internal team feedback, engagement, and retention
  • Reduced time-to-fill and high deal completion rates
  • High candidate quality with low complaint and deal cancellation rates
  • High-performing recruitment team meeting or exceeding agreed KPIs

Core Competencies

  • Proven people leadership and coaching capability
  • Strong recruitment delivery and operational management skills
  • Ability to balance speed, quality, and client experience
  • Data-driven and performance-focused mindset
  • Clear, direct, and supportive communication style

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